OUR COMMITMENT

We believe that everyone deserves to be comfortable on their bike, and in pursuit of this mission we stand behind the quality and effectiveness of our bike fit product through our 30 Day Better Fit Guarantee. If within 30 days of your purchase MyVeloFit isn’t able to help you experience an improvement in your riding position or feel more confident in your current position, we’re committed to offering you a refund.

Refund Eligibility Criteria:

• Quality and Outcome Improvement: We define a successful outcome as a noticeable improvement in your riding comfort, efficiency, or other fit related goals. If our product doesn’t enhance your riding experience by these measures, you may be eligible for a refund.
• Adherence to Fit Recommendations: Our fit recommendations are a key part of experiencing the full benefit of our product and achieving the intended outcomes. Non-adherence to these recommendations can impact the effectiveness of our product. Please ensure you follow the guidance provided to qualify for a refund.
• Proper Use of Service: To be eligible for a refund, the product must be used as intended, following all provided instructions and guidelines. Misuse of the product may disqualify you from receiving a refund.
• Exclusion of Personal Reasons: Refunds may not be issued for personal reasons unrelated to the performance or satisfaction with the service. Personal reasons include, but are not limited to, change of mind, or preference for an alternative product.

Process for Requesting a Refund:

To initiate a refund request, please contact our customer service team within 30 days of purchase. You’ll need to provide:

• A brief explanation of why the product did not help you achieve an improvement or increase in confidence in your riding position.