Terms & conditions

Updated June 11, 2024                                                                                    

This page contains the Terms & Conditions that apply to all users of MyVeloFit, including individual customers and business clients. Please review the relevant section based on your relationship with MyVeloFit.

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Terms & Conditions for Individual Users

Overview

This website is operated by MYVELOFIT INC.. Throughout the site, the terms “we”, “us” and “our” refer to MYVELOFIT INC.. MYVELOFIT INC. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1: Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province or country of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2: General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 – Modifications To The Service And Prices

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 5 – Products Or Services (If Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 – Third-party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 – User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 – Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 – Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall MYVELOFIT INC., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless MYVELOFIT INC. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ottawa, ON, Canada.

Section 19 – Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 – Refund Policy

30 Day Better Fit Guarantee

We believe that everyone deserves to be comfortable on their bike, and in pursuit of this mission we stand behind the quality and effectiveness of our bike fit product through our 30 Day Better Fit Guarantee. If within 30 days of your purchase MyVeloFit isn’t able to help you experience an improvement in your riding position or feel more confident in your current position, we’re committed to offering you a refund.

Refund Eligibility Criteria:

  • Quality and Outcome Improvement: We define a successful outcome as a noticeable improvement in your riding comfort, efficiency, or other fit related goals. If our product doesn’t enhance your riding experience by these measures, you may be eligible for a refund.
  • Adherence to Fit Recommendations: Our fit recommendations are a key part of experiencing the full benefit of our product and achieving the intended outcomes. Non-adherence to these recommendations can impact the effectiveness of our product. Please ensure you follow the guidance provided to qualify for a refund.
  • Proper Use of Service: To be eligible for a refund, the product must be used as intended, following all provided instructions and guidelines. Misuse of the product may disqualify you from receiving a refund.
  • Exclusion of Personal Reasons: Refunds may not be issued for personal reasons unrelated to the performance or satisfaction with the service. Personal reasons include, but are not limited to, change of mind, or preference for an alternative product.

Process for Requesting a Refund:

To initiate a refund request, please contact our customer service team within 30 days of purchase. You’ll need to provide:

  • A brief explanation of why the product did not help you achieve an improvement or increase in confidence in your riding position.

Section 21 – Cancellation Policy

Cancellation Policy for Subscription Services

This Cancellation Policy outlines the terms under which MyVeloFit subscribers may cancel their subscriptions and the associated procedures and consequences. By subscribing to MyVeloFit’s services, you agree to abide by the terms set forth in this policy.

Subscription Types

MyVeloFit offers various subscription plans, including but not limited to monthly and annual subscriptions. The terms and conditions may vary depending on the specific plan you have chosen.

Cancellation Procedure

To cancel your subscription, please follow these steps:

  1. Log in to your MyVeloFit account.
  2. Navigate to your Profile page
  3. Select ‘Account Settings’ > ‘Configuration and billing’ > ‘Manage billing’
  4. Follow the on-screen instructions to complete the cancellation process.

Alternatively, you can contact our customer support team at support@myvelofit.com for assistance with cancellation.

Timing of Cancellation

Cancellations must be made at least 24 hours before the renewal date of your subscription period to avoid being charged for the next billing cycle. Cancellations made after this period may result in a charge for the next billing cycle.

Refunds

  • Monthly Subscriptions
    • Monthly subscriptions are non-refundable. Once you cancel, you will retain access to the service until the end of your current billing cycle, after which your subscription will not be renewed.
  • Annual Subscriptions
    • For annual subscriptions, you may be eligible for a prorated refund if you cancel within the first 14 days of the subscription period after a renewal. After this period, refunds will not be issued, but you will continue to have access to the service until the end of the current billing cycle.

Changes to the Cancellation Policy

MyVeloFit reserves the right to modify this Cancellation Policy at any time. Any changes will be communicated to subscribers via email and will be effective immediately upon posting to our website.

Section 22 – Referral Program

Eligibility
Participation in the MyVeloFit Referral Program is open to registered MyVeloFit users in good standing. Employees, contractors, and agents of MyVeloFit, as well as their family members, are not eligible to participate. MyVeloFit reserves the right to verify eligibility and disqualify users who violate these Terms & Conditions.

Program Overview
The MyVeloFit Referral Program allows eligible users (“Referrers”) to earn rewards by referring new users (“Referrals”) to MyVeloFit through unique referral links or codes. Each tier offers a specific reward upon reaching the required number of successful referrals.

Successful Referrals
A referral is considered successful when:

  • The referred individual creates a new MyVeloFit account using the Referrer’s unique referral link or code.
  • The referred individual completes their first purchase on MyVeloFit.
  • The referred account remains in good standing for a minimum period of [e.g., 30 days].

Reward Tiers and Details

  • Tier 1: Referrers who achieve 5 successful referrals will receive a 1-Year MyVeloFit Pro Plan.
  • Tier 2: Referrers who achieve 10 successful referrals will earn a 1-Year Dynamic Cyclist Membership.
  • Tier 3: Referrers who achieve 15 successful referrals will be awarded a pair of G8 Performance Pro 2620 insoles.
    Note: Shipping, handling, and import duties may apply for Tier 3 rewards and are the responsibility of the recipient.

Reward Redemption
Rewards are issued within [e.g., 14 days] of meeting the requirements for each tier and are non-transferable except where stated (e.g., Tier 1 can be gifted). MyVeloFit reserves the right to substitute rewards of equal or greater value if the specified reward is unavailable.

Prohibited Conduct
Referrers are prohibited from:

  • Creating multiple accounts to obtain referral rewards.
  • Engaging in any activity that MyVeloFit deems fraudulent, unethical, or in violation of these Terms.
  • Using spam, advertising inappropriately, or misrepresenting MyVeloFit services to obtain referrals.

Termination and Modification
MyVeloFit reserves the right to modify, suspend, or terminate the Referral Program or these Terms & Conditions at any time, with or without notice. This includes but is not limited to adjusting rewards, eligibility, and criteria for successful referrals.

Limitation of Liability
MyVeloFit is not responsible for lost, late, or misdirected referrals or for any issues arising from participation in the Referral Program. Participation is at the user’s own risk, and MyVeloFit disclaims all implied warranties to the fullest extent permitted by law.

Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law principles.

Acceptance of Terms
By participating in the MyVeloFit Referral Program, users agree to abide by these Terms & Conditions and understand that violating these terms may result in disqualification from the program and forfeiture of rewards.

Section 23 – Contact Information

Questions about the Terms of Service should be sent to us at support@myvelofit.com.

Our postal address is:

MyVeloFit
7 Bayview Station Rd.
Ottawa, ON
K1Y 2C5
Canada

Terms & Conditions for Business Clients

Section 1: Overview

This website and associated services are operated by MYVELOFIT INC. Throughout this document, the terms “we,” “us,” and “our” refer to MYVELOFIT INC. MyVeloFit provides services to business clients conditioned upon acceptance of these Terms and Conditions (“Agreement”). By using our services, the Client agrees to be bound by this Agreement. These terms apply to all business clients, including vendors, merchants, institutions, and commercial partners.

Section 2: Services Provided

MyVeloFit provides digital bike fitting services through its online platform. Business clients may use these services to assess their customers’ bike fit needs. Any new features or tools added to the current service shall also be subject to these terms.

Section 3: Business Client Obligations

  • The Client shall comply with all applicable laws when using MyVeloFit’s services.
  • The Client is solely responsible for obtaining all required consents or authorizations from individuals before inputting personal data into the platform.
  • The Client may not use the services for any illegal or unauthorized purpose, including but not limited to the infringement of intellectual property rights.
  • The Client remains responsible for determining the lawful basis for all data it collects or inputs into the MyVeloFit platform, including compliance with applicable research ethics or regulatory requirements where relevant.

Section 4: Data Protection & Privacy

  • MyVeloFit complies with applicable data protection laws, including UK GDPR, EU GDPR, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Personal data processed through the platform is handled in accordance with MyVeloFit’s Privacy Policy.
  • Where applicable, the Client agrees to the Standard Contractual Clauses (SCCs) and related safeguards outlined in Appendix A (Data Processing Agreement – DPA).
  • MyVeloFit does not sell or share personal data beyond required subprocessors. It retains user-uploaded data, including video content and analysis results, to provide and improve its services, and may continue to store and process such data for internal service improvement or research purposes, unless deletion is requested in writing by the Client or required by law.

Section 5: International Data Transfers

  • MyVeloFit stores and processes data on servers located in the United States.
  • For Clients located in the UK or EU, MyVeloFit incorporates the SCCs (and the UK Addendum, if applicable) to facilitate lawful data transfers.
  • The Client is responsible for ensuring its own compliance with any local data transfer requirements in jurisdictions outside the UK, EU, or Canada.
  • MyVeloFit supplements its use of the Standard Contractual Clauses with appropriate technical and organizational safeguards and has assessed international transfer risks in accordance with UK and EU data protection guidance.

Section 6: Security Measures

  • MyVeloFit implements appropriate technical and organizational safeguards to protect data, including encryption, access control, monitoring, and incident response protocols.
  • The Client is responsible for ensuring that its own systems, devices, and personnel maintain appropriate security standards when accessing or interacting with the platform.

Section 7: Payment & Billing

  • All payments are processed via Stripe.
  • Subscription fees must be paid according to the agreed-upon billing cycle.
  • Failure to make timely payments may result in suspension or termination of service.

Section 8: Limitation of Liability

  • MyVeloFit is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, loss of data, or reputational harm.
  • To the extent MyVeloFit is found liable under this Agreement, its total cumulative liability shall in no event exceed the commercial value of the services provided to the Client in the twelve (12) months preceding the event giving rise to the claim.
  • For the avoidance of doubt, where services are provided at no charge, MyVeloFit’s liability shall be limited to the equivalent commercial value of those services had they been purchased under standard terms.
  • Where the Client uses the services for academic, clinical, or research purposes, MyVeloFit assumes no liability for the accuracy, interpretation, or outcomes of such use, and all compliance responsibilities rest with the Client.

Section 9: Termination

  • Either party may terminate this Agreement with thirty (30) days’ written notice.
  • MyVeloFit may suspend or terminate the Client’s access immediately if the Client breaches any material provision of this Agreement.

Section 10: Governing Law & Jurisdiction

  • This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.
  • Any disputes arising under this Agreement shall be resolved through good-faith negotiations or, where required, binding arbitration.

Appendix A: Data Processing Agreement (DPA) & Standard Contractual Clauses (SCCs)

  1. Purpose & Scope
    This Data Processing Agreement (DPA) governs the processing of personal data by MyVeloFit on behalf of the Client. It applies to business clients who collect and store personal data of their customers within the MyVeloFit platform.
  2. Data Processing Details
  • Types of Data: Names, emails, age, weight, cycling experience, bike fit assessment data (including video recordings).
  • Processing Purpose: To provide bike fitting services via MyVeloFit’s platform. Under UK GDPR/EU GDPR, MyVeloFit processes data based on:
    • Performance of a contract (to provide services requested by the business client).
    • Legitimate interest (ensuring platform security and improving services).
    • Consent (where required for optional features, such as marketing opt-ins).
  • Data Retention: MyVeloFit retains data for as long as necessary to fulfill the purposes outlined in this Agreement. Inactive business accounts and their associated user data will be reviewed annually and deleted after 36 months of inactivity, unless otherwise required by law. Upon termination of the Agreement, Clients may request data deletion, and MyVeloFit shall delete or anonymize retained data within 90 days, except where legal or regulatory requirements apply.
  • Subprocessors: AWS (hosting), Stripe (payments), Google & Meta (optional cookie tracking).
  1. International Data Transfers & Standard Contractual Clauses (SCCs)
    For Clients located in the UK/EU, MyVeloFit acts as the Data Processor, and business clients act as the Data Controller. MyVeloFit complies with UK GDPR/EU GDPR by incorporating the EU Commission-approved Standard Contractual Clauses (SCCs) for international data transfers. These SCCs ensure that data transferred to MyVeloFit’s cloud servers in the USA maintains the same level of protection required under UK GDPR/EU GDPR
  • MyVeloFit shall implement appropriate technical and organizational measures to protect transferred data.
  • The Client authorizes MyVeloFit to store/process data on cloud servers in the USA, subject to SCCs.
  • If a data subject exercises their rights under UK GDPR/EU GDPR, MyVeloFit shall cooperate with the Client in fulfilling such requests.
  1. Security & Incident Response
  • MyVeloFit implements encryption, access control, and incident response measures to protect personal data.
  • MyVeloFit implements encryption, role-based access controls, and regular security audits to protect personal data. In the event of a confirmed data breach affecting personal data, MyVeloFit shall notify affected Clients within 72 hours, and where applicable, assist Clients in notifying relevant regulatory authorities under GDPR requirements.
  1. Data Subject Rights & Compliance
  • Data subjects may request access, rectification, or deletion of their data.
  • Clients must provide an appropriate mechanism for end-users to exercise their rights.
  1. Termination & Data Deletion
    Upon termination of the Agreement:
  • Clients may request data deletion.
  • MyVeloFit shall delete or anonymize retained data within 90 days of termination unless required for compliance purposes.

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